Frequently Asked Questions

Everything you need to know about our premium diabetic socks and accessories.

What makes Viasox different from regular socks?

Viasox are specifically designed for individuals with diabetes and circulatory issues. They feature a non-binding stretch top that accommodates swelling without restricting blood flow, seamless toes to prevent irritation, and padded soles for extra protection.

How long does shipping take?

Standard shipping typically takes 3-7 business days within North America. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return and exchange policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange, provided they are in their original packaging.

Do you offer different sizes?

Yes, we offer a range of sizes to ensure a perfect fit for everyone. Please refer to our size guide on each product page to find the best match based on your shoe size.

How should I care for my Viasox to ensure they last?

To maintain the quality and elasticity of your socks, we recommend machine washing them on a cold, gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through services like Afterpay and Sezzle.