Returns & Exchanges

At Viasox, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our goal is to ensure your feet stay comfortable and stylish with the perfect fit every time.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

3

Pack and Ship

Place the items in their original packaging and drop the parcel off at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

After our warehouse inspects the returned goods, we will process your refund or ship out your exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing